All the new Two Mountains sites are using Teams Business Voice and benefiting from low callout rates and the capability of accessing the office number from any location, thanks to the Teams application on mobile phones.
The Microsoft Teams installation has also been expanded to Microsoft Teams Business Voice as the new telephone system for Two Mountains, the objective being to have a universal telephone system across all the sites, including head office. If we did not have these solutions in place, our organisation would have found itself in a very bad situation,” adds Ngema.ĭAC continuously reviews the Microsoft licensing of Two Mountains, thereby ensuring an optimised solution resulting in significant cost savings. So, when the lockdown came, it was mostly business as usual. “Our employees already had time to become comfortable using the Microsoft Office 365 suite and Microsoft Teams. The timing was fortuitous as all this was completed prior to the hard lockdown in South Africa that began in March 2020. This was also supported by communications e-mailed to staff containing the necessary guidelines. During the migration, DAC, in conjunction with the Two Mountains team, trained each user on how to access and use Office 365. It took DAC just two weeks to complete the migration and implementation of the 300 mailboxes at the time. Between December 2019 and January 2020, the planning for the Office 365 e-mail migration from the third-party provider commenced. The decision was taken to migrate to the cloud and procurement of the initial licences and the deployment of Office 365 took place between June and November 2019.Ĭomputer literacy and Office 365 training happened in parallel. The Office 365 project commenced with an assessment of the existing environment and evaluating the merits between on-premises and cloud services. Many of the other providers who submitted proposals simply did not have the skills or Microsoft partner status we were looking for,” says Ngema.
“Their experience working in a variety of industries on large-scale projects gave us the confidence we required to partner with them on this project. Ngema says the reputation of DAC, combined with its extensive service offering at cost-effective rates and its Microsoft Gold Partner status, made the service provider the logical choice. This resulted in Two Mountains soliciting proposals from various providers, with DAC Systems being appointed to assist with the modernisation and automation of business processes,” adds Ngema. Our licensing model was not sufficient to deliver on our requirements.
“Added to this, the management of our software licences was chaotic to say the least.
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